FAQ

Our delivery lead time is 2-7 working days (Excluding Fridays and official holidays)
 
After you place an order on ORENJ, you will receive a confirmation email.
 
Shipping fees vary by country, you can find out the shipping fees for your country through the checkout page.

1-Browse our different categories, pick your favorite items, choose your size and add the items to your basket.
2-Click on Checkout, fill in your address and phone details and pick your preferred payment method.
3-If you have a promo code or voucher to spend, you’ll need to enter this under the coupons and promotions tab and click on apply.
4-One more step to go! Click the ‘checkout now’ button to place the order.

Use steam and dry clean / hand wash to avoid damaging the fabric.
 
Do you offer refunds or exchange?
Orders can be exchanged, however if the order was made exactly like requested; no exchange or refunds will be accepted.

Alterations requests are accepted at any time, and the service is free of charge. However, pickup and return charges of 50 AED will be paid by the customer.